Find Answers Across Your Entire Commerce Business In Seconds
Search products, orders, vendors, customers, policies, contracts and operational knowledge through a single AI-powered commerce intelligence layer.
Commerce knowledge is scattered everywhere
Six failure modes — paired with the Commerce Knowledge capability that fixes each.
Product Data
Stored across multiple systems — PIM, ERP, marketplace and ops sheets.
Orders
Hard to retrieve quickly — lookups bounce between order, shipping and finance.
Vendor Information
Distributed across documents, emails and spreadsheets — never one source.
Policies
Difficult to locate — buried in shared drives and shifting versions.
Contracts
Buried in repositories — terms change, renewals slip.
Customer Data
Disconnected from support systems — agents context-switch every call.
Commerce knowledge intelligence capabilities
Six capability groups covering products, orders, customers, vendors, documents and governance.
Product Intelligence
- ✓Product search
- ✓Catalog search
- ✓Product recommendations
- ✓Product comparison
Order Intelligence
- ✓Order lookup
- ✓Order history retrieval
- ✓Delivery tracking
- ✓Invoice retrieval
Customer Intelligence
- ✓Customer profiles
- ✓Purchase history
- ✓Customer interactions
- ✓Support context
Vendor Intelligence
- ✓Vendor lookup
- ✓Contract retrieval
- ✓Vendor performance insights
Document Intelligence
- ✓Policy search
- ✓SOP retrieval
- ✓Contract analysis
- ✓Compliance documentation
Knowledge Governance
- ✓Source citations
- ✓Access control
- ✓Auditability
- ✓Security policies
How commerce knowledge intelligence works
Seven-stage pipeline from commerce systems to business decisions — every stage instrumented and observable.
Your commerce copilot for every team
Five teams, five questions — every answer cited, grounded and ready to act on.
AI answers you can trust
Every answer cites its source — documents, orders, products, vendors and audit trails — so nothing is taken on faith.
Source Citations
Every answer footnotes the documents and records it pulled from.
Document References
Quote-level evidence so reviewers can verify in seconds.
Order References
Live order IDs, line items and statuses inline with answers.
Product References
Catalog-grounded product context with attribute trace.
Vendor References
Vendor records and contract clauses cited alongside answers.
Audit Trails
Every query, retrieval and answer logged for governance review.
Connect every commerce data source
Ten first-class source types — from native commerce entities to ERP, CRM and PIM connectors.
One copilot for your entire commerce business
Natural-language, multi-step, context-aware — the Commerce Copilot is the front door to every knowledge surface.
Natural Language Search
Ask in plain words — no query syntax to learn.
Multi-Step Questions
Compose multi-hop questions across products, orders and docs.
Follow-Up Questions
Refine answers conversationally without losing context.
Context Retention
Carries entities, filters and intent across turns.
Recommendations
Suggests the next question, doc or action to take.
Business Insights
Surfaces trends and exceptions from the same data.
Built for every team
Six personas, one knowledge brain — the same copilot tuned to the questions each team actually asks.
Sales Teams
Find product insights, declining-sales reasons and next-best offers.
Procurement Teams
Retrieve supplier information, performance and contract clauses.
Inventory Teams
Access stock intelligence, lead times and replenishment plans.
Customer Support Teams
Resolve customer issues faster with grounded order + policy context.
Marketplace Teams
Monitor vendor operations, fraud signal and growth opportunities.
Leadership Teams
Get strategic insights without waiting for a dashboard cycle.
Enterprise commerce knowledge architecture
Six layers — commerce systems → connectors → knowledge intelligence → AI reasoning → Commerce Copilot → business users.
Enterprise-grade security and governance
Six controls — role-based access, tenant isolation, source permissions, audit logging, compliance and data governance.
Role-Based Access
Answer surfaces respect the user's role and entitlements.
Tenant Isolation
Hard isolation across tenants for data and embeddings.
Source Permissions
Honor source-system ACLs at retrieval time, not just UI.
Audit Logging
Every query, retrieval and answer logged with attribution.
Compliance Controls
Policy bound to entities, regions and data classes.
Data Governance
Retention, masking and PII handling baked in.
Why BloomCommerceOS vs Glean, Microsoft Copilot or enterprise search?
Generic enterprise search is commerce-blind. BloomCommerceOS Commerce Knowledge Intelligence is commerce-native — products, orders, vendors and marketplace context built in.
Turn commerce data into instant knowledge
Six outcomes leadership measures — and what a Commerce Knowledge Intelligence layer actually moves.
Faster Decisions
Ground every question in live commerce data — no dashboard tour.
Reduced Support Costs
Self-serve answers across every team and channel.
Better Employee Productivity
Less searching, more deciding — answers in seconds.
Improved Knowledge Access
One copilot covers products, orders, policies and docs.
Reduced Training Time
New hires ramp through copilot, not tribal knowledge.
Trusted AI Answers
Every response cites its source — auditable end-to-end.
Six knowledge surfaces your teams will open every day
Commerce Copilot, search, order and vendor intelligence, knowledge dashboard and source citations — enterprise-grade commerce data.
Grounded, cited answers across products, orders and docs.
Natural-language catalog search with rich previews.
Per-order context, history and exception handling.
Vendor records, contract clauses and performance signal.
What's indexed, what's missing and what's stale.
Quote-level evidence inline with every answer.
The intelligence layer behind every AI agent
Every AI capability — sales, procurement, inventory, marketplace, customer experience — depends on the Commerce Knowledge layer. It is the foundation of the entire AI Commerce ecosystem.
Built specifically for commerce
BloomCommerceOS isn't generic enterprise search. Every retrieval and answer is grounded in commerce primitives — not generic SaaS chat.
Commerce-aware
Trained on commerce primitives — not generic SaaS chat.
Product-aware
Catalog, attributes and merchandising context first-class.
Order-aware
Live order, shipment and exception context everywhere.
Vendor-aware
Vendor records, contracts and performance grounded.
Marketplace-aware
Multi-vendor, compliance and growth context built in.
Workflow-aware
Hands off cleanly to agentic workflows for action.
Agent-aware
Powers every specialised agent in the AI Commerce stack.
Unlock your commerce knowledge with AI
Give every employee, partner and AI agent instant access to trusted commerce knowledge across products, orders, vendors, policies and documents.